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Proactiv Solution

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31 complaints

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Proactiv is a micro-crystal medicine complex that helps to normalize skin problems caused by acne. It consists of Cleanser, Toner and Repair. The medicated Renewing Cleanser gently remove dirt, excess oil and dead skin. The Toner revitalizes and helps remove impurities and excess oil the looks and feels clean, soft and refreshed. The repairing treatment is a feather-light medicated lotion that gets deep into clogged pores faster but is designed to be gentler on the skin. Proactive is safe and effective for almost everyone and every type of skin with mild to moderate acne. Please try to contact Proactiv Solution Customer Service directly prior to posting any complaints on this site.

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Proactiv Solution Complaints & Reviews

Proactiv Solution Reviews

Anonymous
Proactiv Solution - My recalled renewing cleanser has not been sent back since November 2011. replaced

Returned Renewing cleanser has not been sent since November 2011. I returned it in the packaging you sent me. When will I be getting that sent back? Need it badly. Please reply. Po...

#290826
Jan 21, 2012
56

Demetrios1
Proactiv Solution - Never received product

I had ordered Proactiv before Christmas of 2011 and was billed accordingly. I paid for next day shipping and was billed accordingly on that as well. However I was never informed in...

#287868
Jan 10, 2012
77

Crazyblo...
Proactiv Solution - Customer service needs training

I bought my neice a 30 day supply of proactive in a trial. I had 30 days to cancel. I planned on cancelling it a week before the trial was over. A charge from proactive had alre...

#286843
Jan 06, 2012
77

LJM72
Proactiv Solution - Proactiv not honouring Product Recall on defective Cleanser and Repairing Lotion

I am so angry that Proactiv is keeping a product recall secret and not honouring the replacement of goods under this so called recall. I live in Australia and I purchased 2 x Proac...

#282722
Dec 20, 2011
739

Searchplex
Proactiv Solution - Worst company and scamming approach

I bough a package for 29.99 and agreed on $5 S&H, never agreed on any further supplies, in my suprised after just 20 days noticed 2 charges of 50.68 on my paypal!!!! WTF

#280413
Dec 09, 2011
146

Armygf2010
Proactiv Solution - Proactiv customer service reps all need to be rehired.

I had been a member with Proactiv for over a year before I had any problems. I placed an order on August 15th, 2011. When I hadn't received it on September 10th, 2011, I called inq...

#275881
Nov 18, 2011
216

Angelhair
Proactiv Solution - ProActiv - Guthy Renker

I am supposed to get a kit every other month which they religiously charge me for. Now this last They did not mail out my product, yet they did charge me for it -- I told them an...

#270153
Oct 24, 2011
248

Thelton_...
Proactiv Solutions Customer Service

Below is my final exasperated response to Proactiv's Customer Service department. I tried to get something other than a form letter response in the e-mail previous to sending this,...

#267603
Oct 12, 2011
303

BCAPPELLO1
Proactiv Solution - LAWSUIT

Is there a pending lawsuit for Proactiv? There should be. To me its a bait and switch scam and false advertising. If you agree to $29.95 for a kit that is valued at $99 and want to...

#266558
Oct 06, 2011
382

Lcraig
Proactiv Solution - Pro Active Fraudulant Orders Continue!

We tried proactive 2-3 years ago. After canceling, we continued to get orders. I returned w/ "CANCEL" several times. The last unwanted shipment i kept w/o paying but they sent it ...

#264773
Sep 28, 2011
233

Greenpar...
Proactiv Solution - Proactive refused money back guarentee

I am SO pissed off with Proactive. For starters, their product doesn't work. So when I called to cancel my subscription and return my un-used bottles they said no problem and would...

#264092
Sep 25, 2011
293

Defo
Proactiv Solution - THEY ACTUALLY HELPED ME OUT A LOT!

All of you are just idiots who DO NOT READ what they put on the website!! IT CLEARLY says and even in BOLD letters, that starting 30 days from your order date, you´ll recieve a ne...

#263427
Sep 22, 2011
280

Anonymous
Proactiv Solutions charged me after I canceled my order!

I ordered the Proactiv solution and had a horrible reaction, my face broke out even worse! I called to cancel my order and they confirmed, then 6 months later I received a package ...

#260418
Sep 07, 2011
311

Blue1x489
Proactiv Solution - Stay Away from Proactiv!

After trying almost everything out there for acne (dermatologist included), I decided to try Proactiv. They had a good price on a start-up kit... but everything after that is a SC...

#257735
Aug 25, 2011
287

Bunnyhopp
Proactiv Solution - Proactiv puts you on an installment program and keep charging even after you cancel

Proactiv solution may or may not work. The problem with it is with billing. First they set me up with 2 accounts then when I tried to cancel them they only cancelled one. The next ...

#250101
Jul 20, 2011
389

Anonymous
Proactiv Solution - Unauthorized charges

Why does Proactiv keep getting away with ripping people off with unauthorized charges on creditcards and the orders. They come up with every excuse there is to keep charging you f...

#226051
Mar 10, 2011
705

Onepsych...
Proactiv Solution - Proactiv ***.

I have nothing good to say about Proactiv, nor their business practices. I bought a 30-day trial for $32.57. I felt safe to try it because on their site it says you can cancel if n...

#225404
Mar 07, 2011
511

AD303
Proactiv Solution - Beware of Proactive!!

They sucked me in with their $19.99 + free shipping offer. I ordered it online no problem. Received the stuff about a week later. 3 weeks later I'm charge $27.95 by Proactive a...

#223855
Feb 26, 2011
1080

Scrdl9
Proactiv Solution - Unauthorized charges and false advertisement

Do not order pro active online, do not give them your address, do not give them any access to your account. in my opinion if you like the product, go to a mall..go to a kiosk and b...

#223112
Feb 22, 2011
701

Baysidegal
Proactiv Solution - PROACTIV ACTUALLY COSTS $73.27?? WHAT?

I had sent back some proactiv kit and was originally charged prior to shipment for the kit. After I got the kit I sent it back then shortly after I got another bill stating my acco...

#215261
Jan 07, 2011
571

Hyosukim
Proactiv Solution - Is Proactiv fraud?

I tried to cancel my Proactiv account several times. They even made 2 accounts for me. What an interesting company it is. They sent me a lot of package...

#214545
Jan 04, 2011
809

Anonymous
Proactiv Solution - Proactiv Reactivating my Canceled Membership w/o authorization!

I am having the same problem right now! I canceled my membership months ago and mysteriously I have had money deducted from my account and there is a shipment being sent to me tha...

#204483
Oct 27, 2010
712

GoingPos...
Proactiv Solution - I have to pay for something I didn't get

Proactive wants me to send them 39.90 for a shipment I have not received. They say they cannot change the situation I am beyond my money back guarantee, for what?! I didn't rec...

#203700
Oct 21, 2010
487

Janessaj...
Proactiv Solution - Customer 'selective hearing & reading'

wanted 2 order ProActiv, but googled "ProActiv Complaints" 1st & saw all these negative reviews, but I decided to go on the website & see 4 sure if ProActiv really tells u about s...

#199275
Sep 20, 2010
470

Anonymous
Proactiv Solution - Proactiv and the inability to cancel shipments

I join the proactiv solutions program and had my account debited for the product but, upon months of usage there was no solution so I called the number to deactive the products deb...

#198521
Sep 15, 2010
1633

Antiproa...
Proactiv Solution - Proactiv is a scam!

I signed up for a trial size kit for $19.90 which I never received. Later on, without informing me, I was sent a 3 month supply which cost $67.94 which I had mistaken for the never...

#198158
Sep 12, 2010
653

PhysicsC...
Proactiv Solutions refused money back guarantee

After years of using proactive and being sent the wrong packages I finally cancelled my account. When they sent me another set of three cleansers I called and let them know I would...

#178210
Apr 13, 2010
1130

Maboosa
Proactiv Solution - PROACTIV IS A FREAKIN SCAM

So My fiancee called back in March "09 to cancel our product, as I didn't find it was working for me. Didn't think there were any problems.Well, then after a l...

#172612
Feb 25, 2010
1422

Zit
Proactiv Solution - Proactiv stole money from my credit card

I purchased a starter kit from Proactiv for my godson.A month and a half later I received a box of acne lotionfrom them and an invoice that they've charged my {ln:pc:cred...

#167385
Jan 11, 2010
618

Anonymous
Proactiv Solution - Proactive is a Scam and Fraud.....

Such a Fraud is this Pro Active Not Solution.I do not know where to start...May be with this that this product Sucks.Do Not Buy it....Then may be that they make me a member of ther...

#165515
Dec 24, 2009
7477
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Related Information

Cosmetics and Toiletries
Cosmetics are products applied to the body to improve its appearance. All cosmetic products are involving or relating to treatment intended to restore or make better the way that someone or something looks. The word cosmetics first appeared in early 17th century and it was a noun denoting the art of beautifying the body. There are different types of cosmetics. Make up is one of them. Make up is cosmetics such as lipstick, powder or eye shadows applied to the face, used to enhance or alter the appearance. Usually colored cosmetics is used for lips, eyelashes, eyelids, etc. from a small solid stick or from a box. People should always remember that cosmetics is affecting only the appearance of something rather than its substance. You can apply a kilo of make up on you face and make a cosmetic surgery, but you will not become a better person after it all. TLC sings: ""You can buy your hair if it will not grow, you can fix your nose if said so, you can buy all the make up the man can made"", but you should better look inside you.

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